Complimentary Technology Services — Liability Waiver & Release

Version 3.0 — March 2026

IMPORTANT: THIS IS NOT A PAID SERVICES AGREEMENT.

Solanasis LLC (“Provider”) is offering complimentary technology assistance as a personal courtesy — at no cost to the Recipient. This is not a consulting engagement, and Provider is not acting as a service provider, IT department, or technology vendor. No warranties, service levels, or ongoing obligations are included.

Because this is free, voluntary assistance, the Recipient is expected to independently verify that all work is done properly before relying on it. The Recipient cannot later claim reliance on Provider’s work as a basis for any complaint or legal action. The responsibility to confirm the work meets the Recipient’s needs rests solely with the Recipient.

Parties


Provider	Solanasis LLC / Dmitri Sunshine
Contact	hi@solanasis.com
Compensation	None — this is complimentary, voluntary assistance

The Recipient is identified in the signature block at the end of this agreement.

Purpose of This Agreement

Solanasis LLC is offering to assist with technology work — such as setting up software, configuring systems, or providing general technical guidance — as a personal courtesy. This agreement establishes the terms under which that assistance is provided.

What this IS:

Complimentary, voluntary assistance provided in good faith
Best-effort work with no guarantees of outcome
A one-time or occasional courtesy — not an ongoing service commitment

What this is NOT:

A paid consulting engagement or service agreement
A guarantee that any system will function perfectly or be fully secure
An obligation for Provider to fix, maintain, or monitor anything after the work is complete
A substitute for engaging qualified, certified, and insured professionals when compliance-grade work is required

The Recipient is responsible for verifying all work. Provider will use best efforts, but the technology and business are ultimately the Recipient’s. Before going live, deploying to production, or relying on anything Provider has configured, the Recipient must independently check, test, and confirm it works correctly.

Paid professional engagements with Solanasis are available under separate terms that include warranties, service levels, and additional protections. This agreement covers only complimentary assistance.

Enforceability: Provider is contributing time and expertise at no cost. In exchange, the Recipient is agreeing to the protections outlined below. This mutual exchange — assistance in return for acceptance of these terms — constitutes adequate consideration for a binding contract.

1. Acknowledgment and Acceptance of Risk

Technology is inherently unpredictable. Systems can fail, security can be compromised, and unexpected outcomes can occur even when work is performed correctly. By signing this agreement, the Recipient acknowledges and accepts the following risks:

System failures. Crashes, outages, bugs, and compatibility issues are inherent to technology
Security limitations. Breaches and unauthorized access can occur even in well-designed systems
Data exposure or loss. Corruption, accidental deletion, and unauthorized access are real possibilities
AI tool limitations. If Provider configures AI-based tools, those tools can produce incorrect, biased, or incomplete outputs. All AI-generated content must be independently verified before reliance
Open source licensing. Open source software carries its own licensing terms that may restrict usage. Provider will disclose what is installed, but compliance with those licenses is the Recipient’s responsibility
Business impact. System downtime, data issues, or security problems may affect the Recipient’s operations

Recipient obligations prior to reliance (these are not optional):

Verify all work independently — test everything before using it for anything material. The Recipient cannot later claim, “We assumed it was done correctly”
Maintain independent backups before, during, and after Provider’s work
Conduct an independent review before production deployment — security, functionality, and fitness for the Recipient’s use case are the Recipient’s responsibility to confirm
Ask questions — if the Recipient does not understand what was done or why, ask before signing off
Report concerns promptly — the Recipient knows their systems best

2. Waiver and Release of Liability

This assistance is provided free of charge because Provider genuinely wants to help — not because Provider can guarantee a specific outcome. In exchange for this complimentary assistance, the Recipient agrees not to pursue any claims against Provider if something goes wrong.

Formal waiver (this language is required for legal enforceability):

THE RECIPIENT KNOWINGLY AND VOLUNTARILY WAIVES, RELEASES, AND HOLDS HARMLESS DMITRI SUNSHINE AND SOLANASIS LLC FROM ANY AND ALL CLAIMS, WHETHER KNOWN OR UNKNOWN, ARISING FROM THE SERVICES PROVIDED UNDER THIS AGREEMENT, INCLUDING CLAIMS FOR NEGLIGENCE, ERRORS, OMISSIONS, SYSTEM FAILURES, DATA LOSS, OR SECURITY BREACHES.

In plain terms: If something goes wrong — a security breach, data loss, a system crash, a misconfiguration, a missed vulnerability — the Recipient agrees not to hold Provider or Solanasis LLC responsible or seek damages of any kind.

Exceptions (Provider remains liable for these):

Intentional harm — deliberate damage to the Recipient’s systems
Fraud — material misrepresentation about the nature of the work performed
Gross negligence — conduct so careless that no reasonable professional would have engaged in it

Ordinary mistakes, oversights, judgment calls that prove incorrect, and missed configurations ARE covered by this waiver. Provider is human, the work is complimentary, and perfection cannot be guaranteed.

3. Indemnification

If a third party (such as a customer, employee, vendor, or regulatory body) brings a claim against Provider arising from the Recipient’s use of systems that Provider helped configure, the Recipient agrees to bear responsibility for that claim.

The Recipient agrees to defend, indemnify, and hold harmless Dmitri Sunshine and Solanasis LLC from third-party claims, damages, and reasonable legal fees arising from:

The Recipient’s use or operation of systems Provider helped configure
The Recipient’s failure to maintain, update, or secure those systems after the work is complete
The Recipient’s decision to deploy to production without adequate testing
Claims from the Recipient’s customers, employees, or vendors related to those systems

Exceptions (the Recipient is NOT responsible for):

Claims arising solely from Provider’s own reckless or intentional conduct
Provider’s violations of law
Provider’s breach of the confidentiality obligations in Section 6

4. Disclaimer of Warranties

Provider will perform this work with reasonable care and skill. However, no promises are made regarding specific results.

ALL WORK IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND — EXPRESS, IMPLIED, OR STATUTORY — INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. THIS DISCLAIMER IS MADE TO THE MAXIMUM EXTENT PERMITTED BY COLORADO LAW.

What this means in practice:

No guarantee that systems will be secure or impervious to attack
No guarantee that everything will function without issues
No obligation for Provider to monitor, maintain, or repair anything after the work is complete
Provider will document work performed, but the Recipient must independently verify all configurations

Neither party shall be liable to the other for lost profits, lost revenue, lost data, business interruption, cost of replacement services, reputational damage, or any other indirect or consequential damages — even if either party was advised of the possibility of such damages.

Provider’s total aggregate liability under this agreement is $0, reflecting the complimentary nature of the work.

5. Recipient’s Ongoing Responsibilities

The systems remain the Recipient’s property and responsibility. Provider is assisting with initial setup or configuration only. After the work is complete, the Recipient is responsible for:

Keeping systems updated — patches, security updates, firmware, and software versions
Maintaining and testing backups — on a regular schedule, not just once
Managing access controls — credentials, permissions, and user access
Re-evaluating after infrastructure changes — Provider’s configurations may no longer be valid if the Recipient’s environment changes
Engaging certified professionals for regulated industries — if the Recipient operates in healthcare, financial services, government contracting, or any heavily regulated industry, this complimentary assistance does not satisfy applicable compliance requirements

Regulated data notice: If the Recipient’s systems contain health records (HIPAA — Health Insurance Portability and Accountability Act), payment card data (PCI DSS — Payment Card Industry Data Security Standard), or other legally protected information, the Recipient must disclose this before work begins. A separate data protection agreement may be required, or Provider may need to limit the scope of assistance.

6. Confidentiality

All information observed during the course of this work will be treated as confidential
Credentials and sensitive data will only be shared through secure methods (password manager or encrypted channel — never unencrypted email or text)
Provider will delete all copies of the Recipient’s data within fourteen (14) days of completing the work
If Provider becomes aware of a security incident during the engagement, Provider will notify the Recipient within twenty-four (24) hours. Ongoing security monitoring after the work is complete is the Recipient’s responsibility

7. Relationship of the Parties

Nothing in this agreement creates an employment, contractor, partnership, joint venture, or agency relationship between the parties. Provider is offering a personal courtesy. Either party may discontinue this arrangement at any time, for any reason, without liability.

8. Term and Survival

This agreement takes effect upon execution by both parties and remains active for one (1) year, renewing automatically unless either party provides thirty (30) days’ written notice of termination.

The protections established in Sections 2, 3, 4, and 6 survive for five (5) years following termination or expiration of this agreement.

9. Dispute Resolution

In the event of a disagreement, the parties agree to the following escalation process:

Good-faith discussion — a minimum of thirty (30) days of direct communication
Mediation — if discussion does not resolve the matter, the parties will engage a mediator in Boulder County, Colorado, with costs shared equally. Mediation shall conclude within thirty (30) days unless both parties agree to extend
Litigation — as a last resort, in the courts of Boulder County, Colorado

This agreement is governed by the laws of the State of Colorado. The prevailing party in any legal proceeding may recover reasonable attorneys’ fees and costs.

10. General Provisions

Entire agreement. This document constitutes the complete agreement between the parties and supersedes all prior discussions, representations, or understandings
Amendments. Modifications require written consent signed by both parties
Severability. If any provision is found unenforceable, it shall be reformed to the minimum extent necessary. All remaining provisions continue in full force
Electronic signatures. Electronic execution of this agreement is legally binding and equivalent to original signatures under the E-SIGN Act (Electronic Signatures in Global and National Commerce Act) and UETA (Uniform Electronic Transactions Act)
Notices. Official communications should be directed to the contact information listed in the Parties section above

Recipient Acknowledgments

By signing below, the Recipient confirms the following:

This is complimentary, voluntary assistance — not a paid professional engagement. No compensation is being exchanged. No warranties or guarantees are being made.
The Recipient accepts full responsibility for independently verifying all work before reliance. The Recipient will not claim that reliance on Provider’s work was reasonable without independent verification.
The Recipient acknowledges and accepts the inherent risks of technology work, including the possibility that systems may not perform as expected.
The Recipient is releasing Provider and Solanasis LLC from liability for ordinary mistakes, oversights, or unsatisfactory outcomes. Only intentional harm, fraud, or gross negligence are excepted.
The Recipient has either consulted with legal counsel regarding this agreement or has voluntarily elected not to do so.
The Recipient understands that guaranteed, insured, professional-grade work is available through a separate paid engagement with Solanasis LLC.

Signatures

Dmitri Sunshine, CEO — Solanasis LLC (Provider)


Date:	________________________________________
Signature:	________________________________________

Recipient


Name:	________________________________________
Email:	________________________________________
Date:	________________________________________
Signature:	________________________________________

Questions before signing? Contact Solanasis LLC at hi@solanasis.com. We would rather spend a few minutes walking through this agreement than have anyone sign something they do not fully understand.

Solanasis Docs

Explorer

04_Friendly_Services_Hold_Harmless