Kickoff Agenda (45–60 min)
- Outcomes (5 min)
- What ORB is and isn’t
- Confirm deliverables and timeline
- Environment overview (10–15 min)
- M365 vs Google
- Key SaaS (CRM, finance, HR, ticketing)
- IT model (internal/MSP/hybrid)
- Incidents + pain points (10 min)
- “What scared you in the last 12 months?”
- Account takeovers, outages, lost files, vendor lockouts
- Restore test selection (10–15 min) Pick ONE:
- A) File set restore to safe location (recommended)
- B) Mailbox recovery
- C) VM/server restore
- D) SaaS dataset export + recovery path
- Access + logistics (10 min)
- Read-only access first; temp elevated only if needed
- Evidence + deliverables folder
- Confirm Day 10 readout attendees